A man wearing a Retina UK tshirt holding a phone handset to his left ear

Contact our Helpline

The content on this site will have answered some of your queries about inherited sight loss and associated syndromes, but everyone’s circumstances are different and you may have further questions.

The Retina UK Helpline – 0300 111 4000 is for people with inherited sight loss, their relatives and anyone who wants to know more about these conditions.

You can ask condition-specific questions, seek information about benefits, employment and education or anything else that may be of interest to you. We will be able to answer your question or signpost you to a relevant organisation that can.

The helpline offers confidential support and gives the opportunity to discuss feelings or concerns with a trained volunteer who either lives with, or has a close family member with, inherited sight loss.

The Retina UK Telephone Helpline is open from 09.30am to 9.30pm from Monday to Friday.  An answering service is in place at other times and messages left from within the UK will be returned as soon as possible. For people calling from outside of the UK, please leave your email address so we can get in touch.

Local rate call

Email helpline

You can also email the Retina UK Helpline at any time at Helpline@RetinaUK.org.uk. We aim to respond within 48 hours and your email will be treated in the strictest confidence.

The Retina UK Helpline service cannot provide medical diagnoses or counselling, and any information given is intended only as a guide. You should speak to your GP or consultant for any urgent medical queries.

Retina UK is a member of the Telephone Helplines Association and also provides access to LanguageLine for callers where English is their second language

We also offer a number of online support groups.

Outside of the UK

If you are calling the Helpline from outside of the UK the cost of the call will be at the local call rate as outlined by your country’s service provider. Please dial +44 300 111 4000 or email helpline@RetinaUK.org.uk.

The D'Oyly Carte Charitable TrustA huge thank you to The D’Oyly Carte Charitable Trust, who are kindly supporting the Helpline.

A large group of Retina UK volunteers standing outside in the sunshine

Want to help?

We'd love to hear from you. To apply as a volunteer or for further information, contact our Volunteer Coordinator on 01280 821334.

Email us