Our promise to you

We always aim to fundraise in a fair and transparent way. We respect the privacy of our supporters, and you can find out more about how we handle your personal information in our Privacy Notice here.

If you would like to make a complaint about how we fundraise, please do get in touch. We are always looking for ways to improve the service that we offer to our wonderful supporters.

You can contact our Senior Fundraising Manager Deborah Laing on 01280 815900 or email deborah.laing@RetinaUK.org.uk to raise any concerns or make a complaint. You can also write to her at Retina UK, Wharf House, Buckingham, MK18 1TD.

We aim to handle complaints quickly, effectively and in a fair and honest way. Making a complaint or suggestion will not affect your relationship with Retina UK and we will not withdraw or restrict your access to our services, information or support.

If your complaint is of a very serious nature and you would like to make a confidential written complaint to our Chief Executive, please mark the envelope Strictly Private and Confidential and address it to:

Tina Houlihan
Chief Executive
Retina UK
PO Box 350
MK18 1GZ

If you feel that your complaint has not been resolved by the charity, you can contact the Fundraising Regulator, the independent regulator of charitable fundraising.