Current vacancies
Helpline and Information Coordinator
Part-time (21 hours per week) – £23,000 per year (pro-rata)
We’re extremely proud of the support we offer to those living with inherited, progressive sight loss. Our services provide a safe place to find accurate information about inherited retinal conditions; to ask questions and share thoughts, feelings and anxieties with those who genuinely understand.
We are growing our information and support service and looking for two Helpline and Information Coordinators to join our team working 21 hrs per week.
You will be the first point of contact for our telephone helpline, actively listening to callers, assessing their needs and providing high quality information and signposting to Retina UK’s resources including our amazing team of lived experience volunteers who will provide emotional support and guidance as well as coping strategies. We believe that our community deserve the very best support and you will be the professional face of our telephone helpline.
Additionally, you will have responsiblity for the development of information materials and online resources, further enhancing the support we offer to our community. We are looking for someone with previous experience in a similar role with a charity or in an eye health and social care setting. If you want to ensure that people living with inherited, progressive sight loss have the best support experience when they really need it, we’d love to hear from you.
The closing date is Sunday, 28 April, interviews will be held on Tuesday 7 and Wednesday 8 May at our Buckingham office. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
This role will be homebased, however regular attendance at our Buckingham office will be required. We offer a generous annual leave entitlement, company pension, a confidential employee assistance programme, eye testing, current statutory leave provisions (ie dependant care) and flexible working.
To request an application pack, please email Miranda.Rodrigo@RetinaUK.org.uk . To arrange an informal chat about the role email Denise.Rawden@RetinaUK.org.uk.
Helpline and Information Coordinator Job Description Word document | 58 KB
Volunteering opportunities
We always welcome volunteers to our dedicated community. If you are interested in volunteering for Retina UK, please email our Volunteer Coordinator or visit our volunteering pages.
Visibly Better Employer quality standard – RNIB – See differently
